Confidentiality Policy

We believe your right to confidentiality when using our services is very important. This means that only in very unusual circumstances would it be necessary for us to contact the police or other agencies about any message we have received.

 Legal requirements related to confidentiality

Under UK law, United Care Limited cannot legally provide confidentiality under the following circumstances:

• A message is sent, or information is given to United Care Limited about a terrorist suspect or terrorist activity that will take place or has taken place in the world. This information must immediately be disclosed to the police.
• United Care Limited is forced through legal action to disclose specific confidential information; this can include legal action taken through the Data Protection Act and during criminal investigations

Our choice to break confidentiality

Under the Data Protection Act, we can choose to break confidentiality if we feel that doing so would be in the public interest or that not doing so would hinder a criminal investigation. Under very rare, extreme circumstances, we may choose to break confidentiality.

These are:

• If we believe a user is in immediate and great danger. Or a user is about to place another person in immediate and great danger.
• That a user has provided enough personal information for us to believe there is an opportunity to intervene.

We wouldn’t even think of trying to intervene if the circumstances were not extreme.